Cookie Policy

How we handle your data

Effective Date: 28 July 2025
Applies to: www.dovecleaning.co.uk

This Cookies Policy explains how Dove Cleaning & Environmental Services Ltd (“Dove”, “we”, “us”, or “our”) uses cookies and similar technologies on our website www.dovecleaning.co.uk (the “Site”).

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications Regulations 2003 (PECR), and the Data (Use and Access) Act 2025.

1. What are cookies?

Cookies are small text files stored on your device (computer, tablet, mobile) when you visit a website. They collect information about how you use the site — either to make it work, improve performance, or offer personalised content or ads.

Cookies can be:

First-party: set by us
Third-party: set by other services (e.g. Google, Meta)

Some cookies are strictly necessary. Others require your consent before we can use them.

2. What types of cookies do we use?

Type of Cookie	Purpose	Consent Required	DUA Act Status
Strictly Necessary	Essential for the website to function (e.g. security, session management, form submission).	No	Exempt
Performance	Help us measure how visitors use the site, anonymously.	No	Exempt under DUA Act
Functionality	Store preferences like region, language, or past actions.	Yes	Not exempt
Marketing/Targeting	Track browsing across websites to serve personalised advertising (e.g. Meta/Facebook Pixel).	Yes	Not exempt

3. Detailed list of cookies we use

Cookie Name	Provider	Purpose	Type	Duration	Consent
cookie_notice_accepted	Dove Cleaning	Stores your cookie preferences	Strictly Necessary	6 months	No
_ga	Google Analytics	Tracks user activity anonymously	Performance	2 years	No (DUA Act)
_gid	Google Analytics	Tracks daily user activity	Performance	24 hours	No (DUA Act)
_gat	Google Analytics	Throttle request rate	Performance	1 minute	No (DUA Act)
_fbp	Facebook/Meta	Tracks visitors for ad targeting	Marketing	90 days	Yes
fr	Facebook/Meta	Delivers, measures, and improves ad relevance	Marketing	90 days	Yes
__cf_bm	Cloudflare (via Riot & Rebel)	Bot detection & security	Strictly Necessary	30 minutes	No

4. Legal basis for using cookies

Under UK GDPR and PECR, we must have a lawful basis to process data collected via cookies.

Strictly necessary cookies: used without consent as required to provide our services.
Performance cookies: anonymised and exempt from consent under the DUA Act 2025.
Functionality & Marketing cookies: used only where you have given explicit consent.

5. How we ask for consent

When you visit our site, a cookie banner appears that:

Informs you about cookie use in plain English
Allows you to Accept All, Reject All, or Manage Preferences
Gives you control to change your choices at any time

6. How to change or withdraw consent

You can change your cookie preferences at any time by clicking “Cookie Settings” (available in the website footer).

You can also control cookies in your browser:

Chrome
Firefox
Safari
Edge

Disabling cookies may affect how the site functions.

7. Third-party cookies

Some features on our site rely on third parties, such as:

Embedded YouTube videos
Google Analytics and Tag Manager
Meta Pixel (Facebook advertising)
CRM or form integrations

These services may set their own cookies. We do not control these cookies or how the third parties use your data.

8. How we protect your data

We do not use cookies to collect personal information unless explicitly consented. Where cookies collect or process personal data, we follow the principles outlined in our Privacy Policy.

We ensure:

Consent records are securely stored and timestamped
No personal data is shared with third parties without lawful basis
Any international transfers of cookie data are safeguarded

9. Contact us

For questions or concerns about how we use cookies or how your data is handled:

Dove Cleaning & Environmental Services Ltd
Email: info@dovecleaning.co.uk
Address: Suite 270, Peel House, 30 The Downs, Altrincham, WA14 2PX
Phone: 0161 850 0689

10. Updates to this policy

We may update this Cookies Policy as our use of cookies evolves or as laws change. Any changes will be published on this page with a new effective date.

Last updated: 28 July 2025